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Noticeboard

Seasonal Flu - This year is going to be different again. The World Health Organisation and then the Dept of Health have changed the types of flu we give so there is a different one for Children (nasal spray) 18-64 year olds (Influvac) and 65+ (Fluad)  all have been designed specifically to enhance the uptake for each age group and we have had to book separate Saturdays to ensure right vax given to right age group.  Please check you invites carefully and attend on right day BRINGING YOUR INVITATION for a fast track into nurses. Ring appointments after 11.30 am for advice or info or to change booking.


THANK YOU - to All our patients but especially those who took the time to complete the NHS England Practice feedback forms - we came fourth in the country (out of 7109 eligible practices) with your positive responses on questions on our GPs, reception and general access - we will try to improve where marked down and maintain standards where you were most impressed.  Thank you again from the whole team at Martins Oak


Help and information for local services - Really useful weblinks on our Live Well page (near the bottom on right hand menu) including One You East Sussex links to help stop smoking, move more, drink less, eat well, lose weight


Now available Online - Booking Appointments, order Prescriptions and view your Medical Summary - (See Prescriptions Page for Details)

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Patients may request access their medical records. Such requests should be made through the practice manager where possible and format of record will be asked (ie printed, email, Online Access) No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

FEES for Non-NHS Services for our patients - click on link below but be aware these can change at any time.

Fees for Non-NHS services



 
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