General announcement
Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients. From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated. Whilst Covid-19 is still a threat we will continue to telephone triage ALL patient facing appointments. Therefore on entry to the surgery we ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.
All we ask in return is for you to treat our staff with courtesy - shouting or abusive language will not be tolerated. We are doing our very best but the sheer volume of calls has more than doubled from pre-covid and we are running Covid vaccination clinics as well as surgery appointments. We have expanded the number of lines and staff but still demand is outstripping supply and we are working on this.
If your call is for a repeat prescription can we ask that you go back to putting it in writing (preferably on your repeat slip from the chemist) or use the Online Access facility if you have an email address or smart phone this is very easy to set up - just email us on admin.martinsoak@nhs.net and request Access permission.
If your call is for results can you please call after 11am as the phones are generally quieter after 11.
Housebound patients
We have now visited virtually all housebound patients with first and second dose of vaccination. If you have not been contacted by us and you are registered as housebound patient please contact us, so we can add your name to additional list for community service to vaccinate you in later date.
We understand that at this time people have lots of questions about the vaccination and about the programme and its roll out across our communities.
To help support people and answer queries you may have, we have a vaccine enquiry service which can be accessed by email or by phone.
It is important to be clear this is not a phone number or email address to book your vaccination.
0800 433 4545
Monday to Friday, 9am – 4pm sxccg.vaccineenquiries@nhs.net The national booking system can be accessed by visiting www.nhs.uk/covid-vaccination or calling 119 free of charge. |
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Please see Sussex Care and Health Partnership FAQ website for latest information
Martins Oak is part of a wider network of Rother GP practices teamed up with the Sussex Community Foundation Trust (SCFT) to administer the COVID 19 vaccinations locally. The Trust are coordinating the complex logistical arrangements and staffing for the vaccination centre. Patients will be invited as per the government's priority list starting with the over 80's, care home residents and front line workers.
We will post here and on
Visit us on Facebook
as soon as we know any more details.
If you need help outside surgery hours ring NHS by dialling 111
For online help & advice go to www.nhs.uk
In an emergency ring 999
For the latest information about the Coronavirus please visit: www.gov.uk/coronavirus
Symptoms
The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:
a new continuous cough
a high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)
For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19 – go to testing to arrange or ring 119.
DO NOT COME TO THE SURGERY UNLESS YOU HAVE A PRE-BOOKED APPOINTMENT
You must ring 01424 772060 to book and you will be asked the reason for your appointment and you will be triaged by a GP who will call you back and assess if you need a face to face appointment or visit - if we suspect coronavirus you will be asked to go to 111.nhs.uk/service/COVID-19/ for advice.
The surgery is taking every precaution to ensure risks are minimal. We ask patients to be vigilant and aware of guidelines on self-isolation if any chance of contamination - with posters on the main door requesting anyone with symptoms of even a cold to not enter but go home and check the Gov.uk website for up to date advice & guidance
We are phone triaging ALL requests for appointments or home visits where a GP will decide on appropriate course of action/s.
It is imperative to maintain surgery services that anyone who thinks they might have, or have been in contact with, coronavirus
DO NOT ATTEND the surgery
Self isolate using the www.gov.uk
People who have been told to by a healthcare professional self isolate, they can obtain a sick note form by using the following link:-
Community Support for Coronavirus
Local volunteers are on hand to help people with food deliveries and prescription collection. If you are self-isolating and need support, get in touch with one of the groups below:
Good SAM 08081963646
Battle Town Council 01424 772210 or 07309 732536
Crowhurst Support Group - 07395 932 355 CrowhurstGroup@gmail.com
County Council Website for contact information -
Martins Oak Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages along with links to other relevant medical organisations.
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. If you need help when we are closed phone 111 or go to www.nhs.uk
In an emergency call 999
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Local Services, Groups & Hobbies, Advice & Information, Local Events and much more
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Getting help in East Sussex - Local groups and services to support you, your family and friends
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CQC
You can view our CQC report and rating by clicking on item 1 in the list on the right but in a nutshell we are GOOD in all areas.
GDPR
Follow TAB to the right of here with detailed information and policies but we do not use or pass on any contact information for marketing or sales and all our contacts are for direct patient care whether letter, phone, text or email. At any time you can ask us to remove your contact information and please always let us know if you have changed any of your held details including contact details, next of kin and Carer status.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Also, please use the Online Services link below to take the Friends and Family Test which tells us how YOU think we are doing.
Access
All of our consulting rooms and our main patient toilet are on the ground floor and disabled accessible. Unfortunately, we have no on-site parking available for any patients. We also have a loop-induction system for patients who use a suitable hearing aid.
Now Available Online
Appointments, Prescription ordering and Medical Summary viewing. All you need as a registration form with details of how to log in and a personal access pin code. Over 2,000 patients have registered to date for online services.
Extra Information
Care for Carers East Sussex
Contact the Carers hub
Monday to Friday 10am to 5pm
01323738390
Text: 07860077300
Email: info@cftc.org.uk
You can also message them on facebook
The team are working remotely so please leave a message and they will get back to you. You can also contact the carers lead for the surgery, Vicki
The Young Carers Action Day is the 16th March 2021 to find out more or refer a young carer, please contact our young carers together team by using the email above! Alternatively you can call 07874853703 or look on our website www.cftc.org.uk/young-carers-service-east-sussex
Sussex Armed Forces Network
This covers veterans and serving personnel alike. Contact can be made via
www.sussexarmedforcesnetwork.nhs.uk
or by downloading the forces connect app which is free on google play and Apple App Store. This provides details and various websites.
Contact can also be made via the service champion for the surgery, Vicki
(Site updated 03/06/2021)