Christmas Pharmacies - click here for those pharmacies who are offering emergency opening when others are closed.
Pharmacies open over Christmas & New Year
Martins Oak | Christmas & New Year Opening | |
Fri 24th | 8.30-12.30 | 1.30-5.30 |
Sat 25th | CLOSED | CLOSED |
Sun 26th | CLOSED | CLOSED |
Mon 27th | CLOSED | CLOSED |
Tue 38th | CLOSED | CLOSED |
Wed 29th | 8.30-12.30 | 1.30-6.30 |
Thur 30th | 8.30-12.30 | 1.30-6.30 |
Fri 31st | 8.30-12.30 | 1.30-5.30 |
Sat 1st | CLOSED | CLOSED |
Sun 2nd | CLOSED | CLOSED |
Monday 3rd | CLOSED | CLOSED |
Tue 4th | 8.30-12.30 | 1.30-6.30 |
Latest News - We welcome 2 new clinical staff -Steve Adams and Paula Duffell have joined us as Advanced Nurse Practitioners (Qualified Nurses who have then taken advanced training to be able to assess, diagnose and treat / prescribe/ refer and offer some additional clinical appointments especially on a Monday where we have identified most need)
They are both highly qualified and experienced in direct patient care having worked in other surgeries and for the Out of Hours service and we are one of the last surgeries to use ANPs but the increase in need for our services we are very grateful they have chosen to join us.
Message to our patients – update on the COVID-19 booster programme
Across Sussex the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.
All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.
You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.
We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services may will also contact patients directly.
New appointments are being added every day across our vaccination services. We have been offering more than 80,000 appointments a week and in the last two weeks we have increased the number of available appointments by more than 10,000 a week. Further availability will come online from Wednesday 15 December.
We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days.
All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.
In terms of any planned appointments with Martins Oak, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.
See more about the vaccination programme in Sussex, including the vaccination services: COVID-19 vaccinations - Sussex Health & Care Partnership (sussexhealthandcare.uk)
Covid 1st, 2nd or Booster dose– Available to book from 20.9.21 at various locations
https://www.sussexhealthandcare.uk/keepsussexsafe/sussex-covid-19-vaccination-programme/
Please note 1st and second doses can be booked 8 weeks apart but booster vaccination has to be 3-6 months after your 2nd dose ie if you had on or before 20th March 21 you can book from Monday 20th but if had in April you will not be able to book before October
Covid 3rd Vaccination –
If you have had your letter stating you are eligible for a 3rd Covid Vaccination (not booster) because of immunosuppression then you can ring 01424 236260 Mon-Fri 9.30-5pm but you MUST take you letter with you to your appointment.
There is also to be a booster dose to be given to immunosuppressed 6 months after 3rd vaccination dose.
Housebound patients
We are about to finish our home visits for covid boosters. You will be contacted in advance of the visit and if you havn't heard by Dec 16th please call us to check.
General announcement
Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients. From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated. Whilst Covid-19 is still a threat we will continue to telephone triage ALL patient facing appointments. Therefore on entry to the surgery we ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.
All we ask in return is for you to treat our staff with courtesy - shouting or abusive language will not be tolerated. We are doing our very best but the sheer volume of calls has more than doubled from pre-covid and we are running Covid vaccination clinics as well as surgery appointments. We have expanded the number of lines and staff but still demand is outstripping supply and we are working on this.
If your call is for a repeat prescription can we ask that you go back to putting it in writing (preferably on your repeat slip from the chemist) or use the Online Access facility if you have an email address or smart phone this is very easy to set up - just email us on admin.martinsoak@nhs.net and request Access permission.
If your call is for results can you please call after 11am as the phones are generally quieter after 11.
If you need help outside surgery hours ring NHS by dialling 111
For online help & advice go to www.nhs.uk
In an emergency ring 999
For the latest information about the Coronavirus please visit: www.gov.uk/coronavirus
Symptoms
The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:
a new continuous cough
a high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)
For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19 – go to testing to arrange or ring 119.
DO NOT COME TO THE SURGERY UNLESS YOU HAVE A PRE-BOOKED APPOINTMENT
You must ring 01424 772060 to book and you will be asked the reason for your appointment and you will be triaged by a GP who will call you back and assess if you need a face to face appointment or visit - if we suspect coronavirus you will be asked to go to 111.nhs.uk/service/COVID-19/ for advice.
The surgery is taking every precaution to ensure risks are minimal. We ask patients to be vigilant and aware of guidelines on self-isolation if any chance of contamination - with posters on the main door requesting anyone with symptoms of even a cold to not enter but go home and check the Gov.uk website for up to date advice & guidance
We are phone triaging ALL requests for appointments or home visits where a GP will decide on appropriate course of action/s.
It is imperative to maintain surgery services that anyone who thinks they might have, or have been in contact with, coronavirus
DO NOT ATTEND the surgery
Self isolate using the www.gov.uk
People who have been told to by a healthcare professional self isolate, they can obtain a sick note form by using the following link:-
Community Support for Coronavirus
Local volunteers are on hand to help people with food deliveries and prescription collection. If you are self-isolating and need support, get in touch with one of the groups below:
Good SAM 08081963646
Battle Town Council 01424 772210 or 07309 732536
Crowhurst Support Group - 07395 932 355 CrowhurstGroup@gmail.com
County Council Website for contact information -
Martins Oak Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages along with links to other relevant medical organisations.
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. If you need help when we are closed phone 111 or go to www.nhs.uk
In an emergency call 999
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Local Services, Groups & Hobbies, Advice & Information, Local Events and much more
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Getting help in East Sussex - Local groups and services to support you, your family and friends
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CQC
You can view our CQC report and rating by clicking on item 1 in the list on the right but in a nutshell we are GOOD in all areas.
GDPR
Follow TAB to the right of here with detailed information and policies but we do not use or pass on any contact information for marketing or sales and all our contacts are for direct patient care whether letter, phone, text or email. At any time you can ask us to remove your contact information and please always let us know if you have changed any of your held details including contact details, next of kin and Carer status.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Also, please use the Online Services link below to take the Friends and Family Test which tells us how YOU think we are doing.
Access
All of our consulting rooms and our main patient toilet are on the ground floor and disabled accessible. Unfortunately, we have no on-site parking available for any patients. We also have a loop-induction system for patients who use a suitable hearing aid.
Now Available Online
Appointments, Prescription ordering and Medical Summary viewing. All you need as a registration form with details of how to log in and a personal access pin code. Over 2,000 patients have registered to date for online services.
Extra Information
Care for Carers East Sussex
Contact the Carers hub
Monday to Friday 10am to 5pm
01323738390
Text: 07860077300
Email: info@cftc.org.uk
You can also message them on facebook
The team are working remotely so please leave a message and they will get back to you. You can also contact the carers lead for the surgery, Vicki
Young Carers, please contact our 'young carers together' team by using the email above! Alternatively you can call 07874853703 or look on our website www.cftc.org.uk/young-carers-service-east-sussex
Sussex Armed Forces Network
This covers veterans and serving personnel alike. Contact can be made via
www.sussexarmedforcesnetwork.nhs.uk
or by downloading the forces connect app which is free on google play and Apple App Store. This provides details and various websites.
Contact can also be made via the service champion for the surgery, Vicki
(Site updated 24/12/2021)