Martins Oak Surgery - Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

36 High Street
Battle
East Sussex, TN33 0EA
Tel: 01424 772060

Noticeboard

For Information – Contrary to some press and internet stories most GP Surgeries have never stopped seeing patients. From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated. We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment. We offer telephone, video, email consultations and yes we still do home visits. Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths. We clean down after EVERY patient. At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, sickness or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up; to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need. With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients. Whilst Covid-19 is still a threat we will continue to telephone triage ALL patient facing appointments, and on entry to the surgery go through the protocols of temperature, recent travel, cough or loss of sense of taste or smell & ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice.

For the latest information about the Coronavirus please visit: www.gov.uk/coronavirus

CORONAVIRUS -3.9.20

Symptoms

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

a new continuous cough
a high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19 – go to testing to arrange or ring 119.

DO NOT COME TO THE SURGERY UNLESS YOU HAVE A PRE-BOOKED APPOINTMENT. You must ring 01424 772060 to book and you will be asked the reason for your appointment and you will be triaged by a GP who will call you back and assess if you need a face to face appointment or visit - if we suspect coronavirus you will be asked to go to 111.nhs.uk/service/COVID-19/ for advice.

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

The surgery is taking every precaution to ensure risks are minimal. We ask patients to be vigilant and aware of guidelines on self-isolation if any chance of contamination - with posters on the main door requesting anyone with symptoms of even a cold to not enter but go home and check the Gov.uk website for up to date advice & guidance

We are phone triaging ALL requests for appointments or home visits where a GP will decide on appropriate course of action/s.

It is imperative to maintain surgery services that anyone who thinks they might have, or have been in contact with, coronavirus

DO NOT ATTEND the surgery. Self isolate using the www.gov.uk

People who have been told to by a healthcare professional self isolate, they can obtain a sick note form by using the following link:-

https://111.nhs.uk/isolation-note/ then follow instructions on screen.

Community Support for Coronavirus

Local volunteers are on hand to help people with food deliveries and prescription collection. If you are self-isolating and need support, get in touch with one of the groups below:

Battle Town Council 01424 772210 or 07309 732536

Helping Hands for Robertsbridge & Salehurst

Village Neighbours for Ewhurst, Staplecross & Cripps Corner

Crowhurst Support Group - 07395 932 355 CrowhurstGroup@gmail.com

County Council Website for contact information -

https://www.eastsussex.gov.uk/community/emergencyplanningandcommunitysafety/coronavirus/coronavirus-community-hubs/

Martins Oak Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages along with links to other relevant medical organisations.

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. If you need help when we are closed phone 111 or go to www.nhs.uk

In an emergency call 999

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Local Services, Groups & Hobbies, Advice & Information, Local Events and much more

Click on link to go to website - https://www.escis.org.uk/

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Getting help in East Sussex - Local groups and services to support you, your family and friends

Click on link to go to website -https://www.eastsussex1space.co.uk/

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CQC

You can view our CQC report and rating by clicking on item 1 in the list on the right but in a nutshell we are GOOD in all areas.

GDPR - we have a link (item 1) to the right of here with detailed information and policies but we do not use or pass on any contact information for marketing or sales and all our contacts are for direct patient care whether letter, phone, text or email. At any time you can ask us to remove your contact information and please always let us know if you have changed any of your held details including contact details, next of kin and Carer status.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Also, please use the Online Services link below to take the Friends and Family Test which tells us how YOU think we are doing.

Access

All of our consulting rooms and our main patient toilet are on the ground floor and disabled accessible. Unfortunately, we have no on-site parking available for any patients. We also have a loop-induction system for patients who use a suitable hearing aid.

Now Available Online

Appointments, Prescription ordering and Medical Summary viewing. All you need as a registration form with details of how to log in and a personal access pin code. Over 2,000 patients have registered to date for online services.

https://patient.emisaccess.co.uk/

(Site updated 03/09/2020)