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36 High Street
Battle
East Sussex, TN33 0EA
Tel: 01424 772060

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Noticeboard

Beat the heat: staying safe in hot weather - GOV.UK (www.gov.uk)

Link to advice and guidance on how to stay cool and help each other in extreme temperatures - also click on this link for information - HOT WEATHER ADVICE, GUIDANCE LINKS AND CONTACTS

COVID Boosters - Available on 119 service or www.nhs.uk  online booking across various sites including the Hastings Town Hall, Crumbles Eastbourne and many Hastings pharmacies.  

FIND YOUR NHS NUMBER HERE

The results are in - 2021 Patient Satisfaction Survey

All we can say is THANK YOU - to our lovely patients who took the time to fill in & return their surveys

THANK YOU - to our 100% rated Reception/Admin team who have always been amazing but excelled throughout the pandemic 

THANK YOU -To our 100% rated clinicians who give you time, listen to you and treat you with care & courtesy 

For the full report click on this link -

gp-patient.co.uk/PatientExperiences?practicecode=G81023 

F

 

  • My annual Cholesterol blood test is due? ...
  • FACE COVERING ...
  • Registering a new Birth - new guidelines (Re COVID 19) - click here ...
  • Want to lose weight, give up smoking, move more, sleep better, eat more healthily ?  ...
  • Cervical Screening possible scam ...
  •   ...
  • Advice for Parents during Coronavirus ...
  • Community Support for Coronavirus ...
  • ...
  • The surgery is taking every precaution to ensure risks are minimal.  We ask patients to be vigilant and aware of guidelines on self-isolation if any chance of contamination -  with posters on the main door requesting anyone with symptoms of even a cold to not enter but go home and check the Gov.uk website for up to date advice & guidance  ...
  • We are phone triaging ALL requests for appointments or home visits where a GP will decide on appropriate course of action/s.  ...
  • It is imperative to maintain surgery services that anyone who thinks they might have, or have been in contact with, coronavirus DO NOT ATTEND the surgery. Self isolate using the www.gov.uk ...
  •   ...
  • Treating your infection - a really useful guide to self help, expected recovery times & when to seek help - click on this link - Treating Your Infection Leaflet ...
  •   ...
  • Named GPs at Martins Oak Surgery ...
  • You will have been informed at registration who your Named (or Registered) GP is with the surgery.  If you are unsure who your Named/Usual GP is then you can ...
  • find it on the right hand side of any repeat prescription ...
  • Use your Emis ACESS online to see your Named GP ...
  • ask at the surgery when you next attend or make contact ...
  • New Firearm/Shotgun GP Medicals required ...
  • https://www.sussex.police.uk/advice/advice-and-information/fi/af/firearms-licensing/ ...
  •   ...
slide 1

FACE MASKS TO CONTINUE - Although the general guidance was masks are no longer required this has changed again and we would ask that out of courtesy to patients and staff, who may have acute or long term conditions putting them at risk, you continue to wear face coverings when attending the surgery.  In other settings like supermarkets, restaurants or other non clinical settings there is a good chance those around you are not ill.  In a surgery or hospital setting there is a very good chance those around you are ill and so we will ask you please to wear a mask and all our clinicians will see you in a mask.  Admin staff will wear masks when moving through the surgery but not at their desks.

Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.    Whilst Covid-19 is still a threat we will continue to telephone triage some patient facing appointments.  Therefore on attending the surgery we ask that you wear a face covering because we already know that most people attending the surgery are already ill or at risk and we will try to do everything to ensure you are protected whilst in our care.

All we ask in return is for you to treat our staff with courtesy - shouting or abusive language will not be tolerated.  We are doing our very best but the sheer volume of calls has more than doubled from pre-covid. We have expanded the number of lines and staff but still demand is outstripping supply and we are working on this.

If your call is for a repeat prescription can we ask that you go back to putting it in writing (preferably on your repeat slip from the chemist)  or use the Online Access facility if you have an email address or smart phone this is very easy to set up - just email us on admin.martinsoak@nhs.net and request Access permission. 

Our admin account has a disclaimer stating it is not for any urgent requests or to book appointments or send unsolicited photos. ANY urgent needs should be phoned to ensure the most appropriate actions taken at the earliest opportunity. We use a different system for saving photos and we send a link to your smartphone for a picture in a savable format to your medical record. 

If your call is for results can you please call after 11am as the phones are generally quieter after 11. 


If you need help outside surgery hours ring NHS by dialling   111

For online help & advice go to www.nhs.uk


In an emergency ring 999

For the latest information about the Coronavirus please visit: www.gov.uk/coronavirus



DO NOT COME TO THE SURGERY UNLESS YOU HAVE A PRE-BOOKED APPOINTMENT

You must ring 01424 772060 to book and you will be asked the reason for your appointment and you will be triaged by a GP who will call you back and assess if you need a face to face appointment or visit  - 

The surgery is taking every precaution to ensure risks are minimal.  We ask patients to be vigilant and aware of guidelines on self-isolation if any chance of contamination -  with posters on the main door requesting anyone with symptoms of even a cold to not enter but go home and check the Gov.uk website for up to date advice & guidance 

We are phone triaging ALL requests for appointments or home visits where a GP will decide on appropriate course of action/s. 

It is imperative to maintain surgery services that anyone who thinks they might have, or have been in contact with, coronavirus DO NOT ATTEND the surgery



Martins Oak Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages along with links to other relevant medical organisations.

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. If you need help when we are closed phone 111 or go to www.nhs.uk  

 In an emergency call 999
 
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Local Services, Groups & Hobbies, Advice & Information, Local Events and much more

Click on link to go to website -  https://www.escis.org.uk/

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Getting help in East Sussex - Local groups and services to support you, your family and friends

Click on link to go to website -https://www.eastsussex1space.co.uk/

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CQC

You can view our CQC report and rating by clicking on item 1 in the list on the right but in a nutshell we are GOOD in all areas.

GDPR 

Follow TAB to the right of here with detailed information and policies but we do not use or pass on any contact information for marketing or sales and all our contacts are for direct patient care whether letter, phone, text or email.  At any time you can ask us to remove your contact information and please always let us know if you have changed any of your held details including contact details, next of kin and Carer status.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.  Also, please use the Online Services link below to take the Friends and Family Test which tells us how YOU think we are doing.

Access

All of our consulting rooms and our main patient toilet are on the ground floor and disabled accessible.  Unfortunately, we have no on-site parking available for any patients.  We also have a loop-induction system for patients who use a suitable hearing aid.

Now Available Online

Appointments, Prescription ordering and Medical Summary viewing. All you need as a registration form with details of how to log in and a personal access pin code.  Over 2,000 patients have registered to date for online services.

https://patient.emisaccess.co.uk/

Extra Information

Care for Carers East Sussex

Contact the Carers hub 

Monday to Friday 10am to 5pm 

01323738390

Text: 07860077300

Email: info@cftc.org.uk

You can also message them on facebook

The team are working remotely so please leave a message and they will get back to you. You can also contact the carers lead for the surgery, Vicki

Young Carers, please contact our 'young carers together' team by using the email above! Alternatively you can call 07874853703 or look on our website www.cftc.org.uk/young-carers-service-east-sussex

Sussex Armed Forces Network

This covers veterans and serving personnel alike. Contact can be made via 

www.sussexarmedforcesnetwork.nhs.uk

or by downloading the forces connect app which is free on google play and Apple App Store. This provides details and various websites. 

Contact can also be made via the service champion for the surgery, Vicki

(Site updated 31/07/2022)
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