Noticeboard

We have a half day closing today for education and updates for all staff so doors and phone will be closed from 12.30 Wednesday 18th until Thursday 19th at 8.30am.   
Queens Jubilee - We will be closed for the 2 days of the Jubilee (Thursday 2nd and Friday 3rd June) - please ensure you have requested your regular medications in good time and we will be processing requests until Wednesday 6pm.  Check with your usual chemist on any special opening hours they may be offering but the surgery will not be open between Wednesday 1st June from 6.30pm until Monday 6th June 8.30am.

COVID Boosters - Available on 119 service or www.nhs.uk  online booking across various sites including the Hastings Town Hall, Crumbles Eastbourne and many Hastings pharmacies.  

FIND YOUR NHS NUMBER HERE

The results are in - 2021 Patient Satisfaction Survey

All we can say is THANK YOU - to our lovely patients who took the time to fill in & return their surveys

THANK YOU - to our 100% rated Reception/Admin team who have always been amazing but excelled throughout the pandemic 

THANK YOU -To our 100% rated clinicians who give you time, listen to you and treat you with care & courtesy 

For the full report click on this link -

gp-patient.co.uk/PatientExperiences?practicecode=G81023 

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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Patients may request access their medical records. Such requests should be made through the practice manager where possible and format of record will be asked (ie printed, email, Online Access) No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

FEES for Non-NHS Services for our patients - click on link below but be aware these can change at any time.

Fees for Non-NHS Services 1.2020



 
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