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Noticeboard

We are still here for you - if you need to see a doctor or nurse please call and we will offer a phone consultation to discuss and if appropriate we can bring you in to a safe environment.  We have 15 or 30 minute appointment slots where we meet you at the door and take your temperature and ask about your health; you are then directed straight in to a clean room with the Dr or Nurse who will see you and then let you out of a separate exit door so as not to meet the next patient coming in.  The room is then cleaned down in preparation for the next patient attending who goes through the same process.  We do ask you NOT TO COME EARLY OR LATE to allow for cleaning and preparation and do not come in if you do not have an appointment booked by phone.


The whole healthcare family here at Martins Oak would like to say a big THANK YOU to all our lovely patients for your kindness, understanding and outpourings of support for us and all NHS / Care workers in this time of crisis. We really appreciate all your kind words and deeds.


 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Patients may request access their medical records. Such requests should be made through the practice manager where possible and format of record will be asked (ie printed, email, Online Access) No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

FEES for Non-NHS Services for our patients - click on link below but be aware these can change at any time.

Fees for Non-NHS Services 1.2020



 
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