Noticeboard

PLEASE DONT CALL US ABOUT THESE AS WE ARE NOT DIRECTLY BOOKING it is all on the National Booking System now

COVID Boosters - Available on 119 service or www.nhs.uk  online booking from Monday 20th September across various sites including the Hastings Centre.  If 119 cant help then you can call local number 01424 236260 9.30-5 Mon-Fri for booking at Hastings Centre or Hastings Town Hall.

FIND YOUR NHS NUMBER HERE

FACE MASK USE TO CONTINUE AT MARTINS OAK

If you are visiting Martins Oak Surgery please continue to wear a mask and observe other distancing guidance. We need to protect vulnerable patients AND STAFF in the Surgery and ensure we can continue to provide a safe service.  Masks & hand gel are still the best defence to protect us ALL.

So we can continue to see patients face to face safely our Clinicians will continue to telephone you before face to face appointments are booked in.

The results are in - 2021 Patient Satisfaction Survey

All we can say is THANK YOU - to our lovely patients who took the time to fill in & return their surveys

THANK YOU - to our 100% rated Reception/Admin team who have always been amazing but excelled throughout the pandemic 

THANK YOU -To our 100% rated clinicians who give you time, listen to you and treat you with care & courtesy 

For the full report click on this link -

gp-patient.co.uk/PatientExperiences?practicecode=G81023 

F

 General announcement 

Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage patient facing appointments.  We are still working on reduced waiting room numbers and try to never have more than 6 people in the waiting room at any time.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice and because we know that others in the waiting room could be at risk or ill.  A mask is a simple precaution to keep yourself, other patients and all our staff safe and well.

Statement of Purpose

Martins Oak Surgery

Statement of Purpose

Martins Oak Surgery is a General Practice Partnership open to all patients living within our Practice boundary area. We work in partnership with our patients and our Patient Group to provide medical care for over 8,000 patients.

We are a General Medical Services (GMS) Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients via regular Multi disciplinary review meetings and our GP’s are involved in the education and training of medical students.

Location:
The Practice main address is: Martins Oak Surgery, 36 High Street, Battle, East Sussex, TN33 0EA
Our Mission Statement To improve the health, well-being and lives of those we care for. Educate and prevent disease in well patients. Care for and review patients with chronic diseases.

Vision To work in partnership with our patients and staff to provide the best Primary and social Care acting within local and national governance, guidance and regulations.

Our Aims and Objectives

  • To provide high quality, safe, professional  Primary Health Care General Practice services  to our patients
  • To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients
  • To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
  • To be a learning organisation that continually improves what we are able to offer patients.
  • To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and enabling people to maintain the maximum possible level of independence, choice and say in their treatment
  • To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
  • To encourage our patients to communicate with us by joining our Patient Group, providing feedback via participating in surveys and providing suggestions on improving on the services that we offer
  • To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently and safely
  • To take care of our staff offering them support to do their jobs and to protect them against abuse
  • Invest in staff training and identify training needs for all staff as an ongoing standard.
  • To provide our patients and staff with an environment which is safe and friendly
  • To operate on a financially sound basis.
  • Reporting significant incidents, be able to reflect on what went wrong and learn as a team

Our ServicesThe GMS services provided by our GPs are defined under the Standard General Medical Services Contract. These services are mainly split into three groups:

  • Essential
  • Additional
  • Enhanced

Essential servicesWe provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients. Our core services include:

  • GP consultations
  • Asthma clinics
  • Chronic obstructive airways disease clinics
  • Coronary heart disease clinics
  • Diabetes clinics

Additional services include:

o   Contraceptive services

o   Child health surveillance

o   Maternity services

o   Certain minor surgery procedures

o   Vaccinations and immunisations

o   Cervical cytology screening

o   Contraceptive services

Enhanced services include:

  • Childhood vaccinations and immunisations
  • Diabetes Management
  • Prostate Cancer Injection Therapy
  • Minor surgery
  • Flu, shingles and Pneumcoccal immunisation
  • Warfarin Monitoring
  • Wound Care dressings and Management
  • 7 day ECG Monitoring
  • 24 Hour BP monitoring
  • Learning Disability Health Checks
  • Methotrexate Monitoring

Other services  Our Practice also offers services including:

  • • Child health and development
    • Dressing clinics
    • Ear wax and syringing
     • End of life care
    • Epilepsy
    • Lung testing (spirometry)
    • Medication reviews
    • Mental health
    • Pregnancy testing and contraceptive advice
    • Smoking Cessation support
    • Travel advice
    • Women’s health
  • New Patient checks

Non-NHS Services
Our Practice also provides services which are non NHS and are paid for by the patient. These services include:

• Insurance claims forms
• Non NHS vaccinations
• Prescription for taking medication abroad
• Private sick notes
• Pre-employment and HGV medicals
• Vaccination certificates

 



 
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