Noticeboard

FACE MASK USE TO CONTINUE AFTER 19TH JULY AT MARTINS OAK

If you are visiting Martins Oak Surgery please continue to wear a mask and observe other distancing guidance. We need to protect vulnerable patients AND STAFF in the Surgery and ensure we can continue to provide a safe service.  Masks & hand gel are still the best defence to protect us ALL.

So we can continue to see patients face to face safely our Clinicians will continue to telephone you before face to face appointments are booked in.

The results are in - 2021 Patient Satisfaction Survey

All we can say is THANK YOU - to our lovely patients who took the time to fill in & return their surveys

THANK YOU - to our 100% rated Reception/Admin team who have always been amazing but excelled throughout the pandemic 

THANK YOU -To our 100% rated clinicians who give you time, listen to you and treat you with care & courtesy 

For the full report click on this link -

gp-patient.co.uk/PatientExperiences?practicecode=G81023 

FIND YOUR NHS NUMBER HERE


see the latest and read FAQ from Sussex Care and Health Partnership

COVID 19 Vaccination programme - LATEST NEWS

National Booking System for all eligible patients to book is via 119 or via the  www.nhs.uk/covid-vaccination site.

 General announcement 

Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage patient facing appointments.  We are still working on reduced waiting room numbers and try to never have more than 6 people in the waiting room at any time.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice and because we know that others in the waiting room could be at risk or ill.  A mask is a simple precaution to keep yourself, other patients and all our staff safe and well.

Latest News

SURGERY CLOSURE TUESDAY JULY 13TH FROM 12.30 TO 18.30

Please note that Martins Oak Surgery will be closed on Tuesday 13th July afternoon from 12.30 onwards – we will re-open as normal on Wednesday morning at 8.30

If you require medical assistance when we are closed please call the surgery on 01424 772060 and listen to the answerphone message or call NHS 111 (dial 1-1-1)

We apologise for any inconvenience caused by this essential closure.

My blood pressure review is due?

During the pandemic there are some other ways of reviewing blood pressure rather than attending the surgery in person.

The surgery has a limited supply of automated home blood pressure monitors to take home and record a series of results(for instance 3 readings a day for 3 days) then returning the monitor and readings to the surgery. Please ring the surgery to arrange.

Alternatively if you have access to an automated machine you can do the same. The British and Irish Hypertensive society has a list of approved monitors for home use if you wished to purchase one, which don’t need to be expensive CLICK HERE

To help you with recording of your blood pressure please use  
BP PATIENT DIARY

which can be dropped back to surgery for your doctor to review it.

Please send your home readings in to the surgery or email to admin.martinsoak@nhs.net


My annual Cholesterol blood test is due?

Generally speaking these can wait until times when it is safer and COVID-19 restrictions have eased. In general those people on “statin” medication for their cholesterol it is likely to be pretty stable.


Telephones - Following numerous issues with our phone system and problems getting through to us or being cur off we have changed our whole phone system.  The first week has proved very successful and no complaints on getting through or being cut off. Although we do have the practice email of admin.martinsoak@nhs.net we do ask that if you have a clinical need that needs a reply urgently, or you are sending pictures of a problem, then you ring to book a slot for a telephone consultation

Photos - should be of the affected area you must put the name of the person the picture is of so we can match to the clinical record (you would be amazed how many we get that don't tell us who the patient is and haven't booked a slot)


FACE COVERING

To protect you and other patients as well as our staff we require ALL patients to wear face coverings when attending the surgery for any pre-booked appointment.   

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering GOV.UK site


Registering a new Birth - new guidelines (Re COVID 19) - click here


Want to lose weight, give up smoking, move more, sleep better, eat more healthily ? 

One You can help with one or more of these in a plan to suit you and your needs. Go online or phone 01323 404600 to make a start in finding a new you. https://oneyoueastsussex.org.uk/ 


Cervical Screening possible scam

We have received reports that some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

 These messages are not from the NHS Cervical Screening Programme.

 The Action Fraud Line has been contacted.

 


Advice for Parents during Coronavirus

Royal College of Paediatric Health has put out this useful advice sheet for parents - click on this link useful resource from the Royal College of Paediatrics and Child Health


Community Support for Coronavirus

Local volunteers are on hand to help people with food deliveries and prescription collection. If you are self-isolating and need support, get in touch with one of the groups below:

Battle Town Council 01424 772210 or 07309 732536

Helping Hands for Robertsbridge & Salehurst

Village Neighbours for Ewhurst, Staplecross & Cripps Corner

CrowhurstGroup@gmail.com

Crowhurst Support Group - 07395 932 355

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public


The surgery is taking every precaution to ensure risks are minimal.  We ask patients to be vigilant and aware of guidelines on self-isolation if any chance of contamination -  with posters on the main door requesting anyone with symptoms of even a cold to not enter but go home and check the Gov.uk website for up to date advice & guidance 

We are phone triaging ALL requests for appointments or home visits where a GP will decide on appropriate course of action/s. 

It is imperative to maintain surgery services that anyone who thinks they might have, or have been in contact with, coronavirus DO NOT ATTEND the surgery. Self isolate using the www.gov.uk

 


Treating your infection - a really useful guide to self help, expected recovery times & when to seek help - click on this link - Treating Your Infection Leaflet

 


Named GPs at Martins Oak Surgery

You will have been informed at registration who your Named (or Registered) GP is with the surgery.  If you are unsure who your Named/Usual GP is then you can

find it on the right hand side of any repeat prescription

Use your Emis ACESS online to see your Named GP

ask at the surgery when you next attend or make contact


New Firearm/Shotgun GP Medicals required

Follow link below for advice and guidance on applications or renewals.  This falls outside of normal GP NHS services and we have agreed a fee, for our registered patients, of £50.00 for this medical. The GP will have to access ALL your medical history to complete and sign off the form and see you for a 20 minute appointment.

https://www.sussex.police.uk/advice/advice-and-information/fi/af/firearms-licensing/

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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