Noticeboard

FACE MASK USE TO CONTINUE AFTER 19TH JULY AT MARTINS OAK

If you are visiting Martins Oak Surgery please continue to wear a mask and observe other distancing guidance. We need to protect vulnerable patients AND STAFF in the Surgery and ensure we can continue to provide a safe service.  Masks & hand gel are still the best defence to protect us ALL.

So we can continue to see patients face to face safely our Clinicians will continue to telephone you before face to face appointments are booked in.

The results are in - 2021 Patient Satisfaction Survey

All we can say is THANK YOU - to our lovely patients who took the time to fill in & return their surveys

THANK YOU - to our 100% rated Reception/Admin team who have always been amazing but excelled throughout the pandemic 

THANK YOU -To our 100% rated clinicians who give you time, listen to you and treat you with care & courtesy 

For the full report click on this link -

gp-patient.co.uk/PatientExperiences?practicecode=G81023 

FIND YOUR NHS NUMBER HERE


see the latest and read FAQ from Sussex Care and Health Partnership

COVID 19 Vaccination programme - LATEST NEWS

National Booking System for all eligible patients to book is via 119 or via the  www.nhs.uk/covid-vaccination site.

 General announcement 

Contrary to some press and internet stories, most GP Surgeries have never stopped seeing patients.  From day 1 we continued to see patients in the surgery for assessment, review and treatments if face to face appointment was indicated.  We have transformed the way we work to enable more patients than ever to be helped by rapidly replacing carpets with vinyl to allow more rooms to be opened to face to face appointment.  We offer telephone, video, email consultations and yes we still do home visits.  Front door triage ensures all patients having to attend are a safe and distanced as possible and leave by other doors to the front to avoid crossing paths.  We clean down after EVERY patient.   At no time since the start of this pandemic has anyone been away from surgery duty unless annual leave, or shielding and this is a testament to the dedication of amazing team from Patient Administration dealing with over a thousand calls a week; our Nursing Team working tirelessly seeing their regular patients for dressings, injections, blood tests and urgent patching up;  to Doctors who have had to adapt overnight to using technology to continue to see patients in a different way and using their skills and knowledge to try to best help those in clinical need.  With the measures we have had to put in place we have managed to avoid bringing Covid-19 into the surgery and been able to maintain and expand our services to our patients.   Whilst Covid-19 is still a threat we will continue to telephone triage patient facing appointments.  We are still working on reduced waiting room numbers and try to never have more than 6 people in the waiting room at any time.

ALL patients attending the Surgery for their pre-booked appointment will be asked to wear a face covering or mask in line with the latest advice and because we know that others in the waiting room could be at risk or ill.  A mask is a simple precaution to keep yourself, other patients and all our staff safe and well.

Practice Management

Mrs Carey Sinclair (f)
Practice Manager / IT Lead

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Mrs Sue Smith (f)

Reception Team Manager

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Mrs Vicki Whealtey (f)

Vicki is our Armed Forces accredited champion and Carers lead and can answer questions or point you in the right direction for further information.

Secretaries

Mrs Jackie Jones (f)
Senior Secretary / Administrator
 
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